We and our fulfillment center are based in Berlin, Germany. All orders are processed within 1-5 business days from the time you place your order, and ship every Wednesday. You will receive a confirmation email when your order is on the way.

All shipping charges are calculated at checkout in USD using the base rate for your country’s shipping zone. We use the standard postal parcel delivery service.

Shipping timeframes will vary depending on your location. There are three shipping zones:

Germany, EU, and rest of the world. For Germany you can expect a delivery of up to 5 business days; up to 10 business days for the EU (including Switzerland); and 3–5 weeks for all other zones.

Delivery time depends on when your order ships, not the date ordered. If you need a faster delivery time and/or wish to live-track your order, please contact us at support@grillikiosk.com to get a shipping quote before you place your order.

Please note that shipping times might be longer before holidays, and plan the placement of your order accordingly.

Please don’t hesitate to reach out to us at support@grillikiosk.com if you haven’t received your order within 30 days.

There is a maximum parcel weight of 25kg for both Germany and EU deliveries and a maximum parcel weight of 2kg (about 4.4 lbs) for the rest of the world. Please contact us to discuss your shipping options if your order exceeds this limit.

International orders may be subject to local customs charges because customs policies vary from country to country. We cannot mark international orders as a gift as a way of bypassing or reducing customs fees.

Any customs, import duties, or associated fees are the responsibility of the recipient and are charged once the parcel reaches its country of destination. If goods are above the threshold and customs entry is required, our logistics partner may charge an additional admin handling fee for customs clearance. Please contact your local customs office for more information about your country’s custom policies.